This study investigates how reference staff at two libraries balance teaching with resource delivery in live chat reference. Analysis of 410 transcripts from one week shows that one library tends to deliver more resources from a wider range of database suggestions, to take more time in chat interactions, and to incorporate more teaching behavior…

Librarians seek opportunities to improve outreach to faculty and promote shared interests in information literacy. A comprehensive review of syllabi for all undergraduate courses offered during one academic term examined course-level learning outcomes and graded assignments to see how well they aligned with the five Association of College and…

The purpose of this paper was to investigate whether there are relationships between first-year college students' use of academic libraries and four academic outcomes: academic engagement, engagement in scholarly activities, academic skills development, and grade point average. The results of regression analyses suggest students' use of books…

The University of Wisconsin-Stout library has developed a keyword out of context (KWOC) index to handle repetitive, routine or directional questions for students. (PF)

The emphasis in the Wabash project is on "gates" because the whole span of research opens through about eight different families of resource materials -- catalog, bibliography, encyclopedia, handbook, index, dictionary, abstract, book review source. (36 references) (Author)

Designed as a policy statement for staff and an orientation document for the new staff member, this manual presents reference service guidelines for user assisted access to the library collections and library instruction. The manual sets forth the purpose, goals, and ethics of reference service; defines categories of users; establishes priorities…

The library education program used to indoctrinate the large student body at the University of South Florida is discussed. (NH)

University of South Florida librarians developed 1) a library lecture series in which presentations were faculty-initiated and tailored to each situation; and 2) a course to help students develop library skills. A computer analysis of library statistics showed increased student library use since the course has been given. (LS)

The Orientation and Training Task Force of the Temple University Library was charged by the Director of the Central Library System (CLS) in October 1987 to develop plans for a three-level program, including an orientation component for all CLS staff, a second component for staff who regularly work at any public service point, and a third component…

The subject specialist in a university library selects materials, provides reference service to the university community, gives instruction in library use, locates and makes available less commonly used materials, etc. (Author)

Produced as part of an institute program on international students and the library, this annotated bibliography is designed to provide librarians with source materials to be used to assist both foreign students and immigrant students from non-English speaking countries in their adjustment to the educational system in the United States. The booklet…

This two-part paper based on experience at the University of Michigan includes a discussion of the potential reference function of a residence hall library in a university setting and a bibliography of over 100 suggested reference tools for residence hall libraries. The residence hall library is presented as a place where students should be able…

Describes in detail the Library and Research Consultations (LaRC) program for graduate students offered at the University of North Carolina at Chapel Hill. Copies of the program's brochure and questionnaire are provided, and preliminary evaluative data are tabulated. (JD)

Explores use of uniquely developed microcomputer programs at Purdue University Undergraduate Library which provide reference service when reference personnel are unavailable. These programs, which allow patrons to query specific subjects of interest, also generate statistical summaries used for development of library instruction programs,…