This journey-mapping pilot study was designed to determine whether journey mapping is an effective method to enhance the student experience of using the library by assessing our services from their point of view. Journey mapping plots a process or service to produce a visual representation of a library transaction--from the point at which the…

Discovery layers provide a simplified interface for searching library resources. Libraries with limited finances make decisions about retaining indexing and abstracting databases when similar information is available in discovery layers. These decisions should be informed by student success at finding quality information as well as satisfaction…

An increasing number of students are studying abroad requiring that they interact with information in languages other than their mother tongue. The UK in particular has seen a large growth in international students within Higher Education. These nonnative English speaking students present a distinct user group for university information services,…

This study assesses and compares the quality of sources found by undergraduate students when doing research using both Google and a library (federated) search tool. Thirty undergraduates were asked to find four sources (one book, two articles, and one additional source of their choosing) related to a selected research topic. Students used both…

How can we better engage adult learners during information literacy sessions? How do we increase students' perception of the relevance and importance of information literacy skills for academic work and life in the real world? To explore these questions, the ARCS Model of Motivational Design and Problem-Based Learning were used to develop…

This research explores the application of implicit personalisation techniques in information retrieval in the context of education. Motivated by the large and ever-growing volume of resources in digital libraries, coupled with students' limited experience in searching for these resources, particularly in translating their information needs into…

University of North Texas (UNT) Libraries began studying the library needs of distance learners in 2009 using a variety of approaches to explore and confirm these needs as well as obtain input into how to meet them. Approaches used to date include analysis of both quantitative and qualitative responses by online students to the LibQUAL+[R] surveys…

Twenty scholarly papers and fifteen abstracts comprise the content of the twelfth annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

Focused on community colleges in North Carolina participating in the Scholars of Global Distinction initiative, the goal of this article is to assist librarians in their efforts to thoughtfully increase global and area studies online resources available at their libraries. Through this article, the author hopes to increase global library resources…

Evaluation is important. As the sea of information grows ever larger, educators must be able to teach their students to evaluate what they find and decide its relevance and accuracy. In the American Association of School Librarians' publication "Standards for the 21st Century Learner," evaluation is a skill (1.1.4, 1.1.5), a disposition in action…

In the Fall of 2009, the Moraine Valley Community College Library, using guidelines developed by Jakob Nielsen, conducted a usability study to determine how students were using the library Web site and to inform the redesign of the Web site. The authors found that Moraine Valley's current gateway design was a more effective access point to library…

This article reports that the Scopus Student Ambassador (SAm) program, funded by Elsevier, permitted the University of Connecticut (UConn) Libraries to hire graduate students to teach citation searching, using both Scopus and Web of Science, to other graduate students. The training does not cost the libraries anything, and it is free for graduate…

Treasures await students and researchers on the shelves of libraries and archives across the country, but unfortunately they often remain unknown to the "modern" researcher who limits his/her research to using the Internet. The process of physically going to the library stacks and browsing the shelves in a subject area is on the decline…

Shows how a successful bibliographic instruction program can be achieved through the interrelationship of program support, facilities, and growth by examining how the librarians at Brigham Young University (Utah) developed a proposal for, helped design, and obtained funding for a new bibliographic instruction facility. (Contains seven references.)…

Describes the introduction of an online searching service at the Phillips Memorial Library, Providence College (Rhode Island). Highlights include the acquisition of a microcomputer, vendor choice, cost considerations, setting up the workstation and establishing procedures, search sessions, and benefits to all elements of college community. Twelve…