When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

"Research Library Issues" ("RLI") focuses on current and emerging topics that are strategically important to research libraries. The articles explore issues, share information, pose critical questions, and provide examples. This issue includes the following articles: (1) ARL Library Budgets after the Great Recession, 2011-13…

This unobtrusive study conducted at the Brigham Young University Library was designed to determine whether reference questions are appropriately referred by student and paraprofessional assistants. Issues addressed included: (1) the percentage of questions assistants cannot answer themselves that are referred to professionals; (2) the percentage…

The University of Denver Libraries employed SCORE (Service Components Reliability and Efficiency), a cost analysis technique, to measure effectiveness and cost of reference activity. This report examines the results and the problems encountered in application of this methodology. A reference model, designed as a flow chart, was developed by…

A survey of 96 Association of College and Research Libraries (ACRL) member libraries in the United States and Canada was conducted to obtain information on whether and to what extent these libraries offered reference services to students by telephone. Survey results showed 89 of the 93 responding libraries reporting that they offered some form of…

Focusing on the resources of an academic library (th University of California at Los Angeles, in this case), this booklet outlines and discusses a plan for conducting library research in preparing a term paper. Beginning with a section on books, in which the card catalogue is explained, the outline continues with sections on periodicals and…

Describes in detail the Library and Research Consultations (LaRC) program for graduate students offered at the University of North Carolina at Chapel Hill. Copies of the program's brochure and questionnaire are provided, and preliminary evaluative data are tabulated. (JD)

Summarizes a study of the use of reference service at Sterling Memorial Library, the central research library of Yale University. (PF)

A two-week library unit of an introductory history course is profiled. The purpose of the unit is to familiarize the students with both the general and specialized resources available to them. (DH)

The reference collection traditionally rewards serendipity by presenting key resources in a compact group. At the University of Manitoba Libraries, reference collection space is at a premium and, increasingly, electronic versions of reference materials are selected for purchase. However, our space saving comes at a cost: Our patrons can't browse…

In order to ascertain what data elements should commonly be considered in the development of a meaningful procedure for recording and analyzing library reference transaction data for planning purposes, a comparison was made between the development, use, and results of surveys designed and tested at the University of Nebraska at Omaha (UNO) and the…

Zero Based Staffing/Services (ZBS/S)--a management tool designed to portray the relationship between the people or staff of an agency and the services they perform--was used in this study to inventory library services and staffing at the Central State University Library and provide a long-range planning analysis for library and university…

In order to ascertain the extent to which undergraduate full-time and part-time students at Lake Forest College, Illinois, were aware of existing library reference services, a telephone interview of randomly selected students was conducted in spring 1982, using a revised questionnaire originally developed for a similar study at the University of…

At Stanford University, two major projects have been involved jointly in library automation and information retrieval since 1968: BALLOTS (Bibliographic Automation of Large Library Operations) and SPIRES (Stanford Physics Information Retrieval System). In early 1969, two prototype applications were activated using the jointly developed systems…

The purpose of this grant, funded by the Council on Library Resources, was to allow a librarian to put aside normal duties for an academic year to explore with faculty, students, and administrators ways of improving library services, and to design methods of increasing library use by college students. A program was developed for orienting and…