Drawing on Archer's perspectives on the agency/structure relationship, this paper explains situations where students in varied, challenging circumstances find ways to negotiate difficult conditions. It reports on a 2007 study undertaken through a survey at three quite different universities in three South African provinces, addressing…

This case study describes the use of a synchronous communication application (MSN Messenger) in a large academic computing environment. It draws on data from interviews, questionnaires and student marks to examine the link between use of the application and success measured through module marks. The relationship is not simple. Total abstainers and…

Instant messaging (IM) is the term used to describe the technology through which "users can set up a list of partners who will be able to receive notes that pop up on their screens the moment one of them writes and hits the send button". While early use could be described as mainly for fun, IM today is a serious communication medium.…

Web-based lecture technologies (WBLT) have gained popularity amongst universities in Australia as a tool for delivering lecture recordings to students in close to real time. This paper reports on a selection of results from a larger research project investigating the impact of WBLT on teaching and learning. Results show that while staff see the…

This paper discusses a university-wide pilot designed to encourage academics to creatively explore learner-centred applications for digital audio. Participation in the pilot was diverse in terms of technical competence, confidence and contextual requirements and there was little prior experience of working with digital audio. Many innovative…

Research in information and communication technology in education places an increasing emphasis on the use of qualitative analysis (QA). A considerable number of approaches to QA can be adopted, but it is not always clear that researchers recognize either the differences between these approaches or the principles that underlie them.…

The two case studies presented explore the potential offered by in-depth qualitative analysis of students' online discussion to enhance our understanding of how students learn. Both cases are used to illustrate how the monitoring and moderation of online student group communication can open up a "window into learning", providing us with…