Information problem solving (IPS) is an important twenty-first century skill, but it is lacking at all age levels. One type of information problem, those of an ill-structured nature that require multiple iterations of (re)defining problems and formulating emerging solutions, can be particularly challenging but have received less attention in the…

A study conducted at one large research university compared electronic mail and telephones as methods for gathering survey data from undergraduate students. Problems associated with electronic-mail use include higher rate of socially undesirable activity among respondents and difficulty in identifying the target population. Implications for campus…