In this paper, data obtained from a university website accessibility and usability validation process are analyzed and used to demonstrate how the design process can affect the online experience for users with disabilities. Interviews, observations, and use data (e.g. where users clicked on a page or what path taken through a site) were collected.…

Course management systems (CMSs) support thousands of courses at colleges and universities worldwide, delivering fully online courses as well as supplementing traditional face-to-face instruction. While quite a few studies have focused on the numerous benefits and technological advantages of CMSs, there is a paucity of empirical work focused on…