Issues of diversity, equity, inclusion, and respect have a history at colleges and universities in the United States. Over 40 years ago, to address these issues at a large public university, the authors created a "tutorial program" (equivalent to a parallel educational system) that enabled a diverse cohort of students to succeed in their…

An online tutorial should be the core of the student learning support services in the digital era to maintain the quality of distanced higher education. However, in Universitas Terbuka with supposed to be the cyber university of Indonesia, the participation in the online tutorials was still not encouraging. For example, the average of the…

This paper reports on experiences of Indigenous students and staff involved in Bond Indigenous Tutoring (BIT). It aimed to gain insight regarding topics including challenges faced by Indigenous students, why some students discontinued their studies, and concepts of success at university. Findings revealed the main challenges included the…

When using Virtual Learning Environments (VLEs) on university modules, international students unfamiliar with such platforms face navigational as well as linguistic barriers. Short, intensive language courses may not spend time on VLE orientation and rationale, with the result that students do not receive clear guidance on exactly how to move…