Chatbots are tools that have the potential to effectively support interpersonal communication and interaction. Chatbots can provide great opportunities in education. The use of chatbots in education can be used to employ interactive methods, to provide learners information and different types of info, and to guide learners. Indeed, chatbots…

Purpose: This study aimed to find out the web content accessed by university students and to compare the level of interaction with real-life friends and online friends. Design/methodology/approach: In this study, the quantitative research design used, and the researcher collected data through the survey method. The population comprises all…

This multimethod study investigates differences in question complexity and type between live chat, email, and texting by comparing findings from user interviews and virtual reference transcripts, with the goal of better understanding how different delivery methods can meet user needs in the context of an academic library. Findings reveal…

Online participatory cultures (e.g. social media) present a number of opportunities and challenges for language learners. Learners can collaborate with like-minded peers in online affinity spaces or get crowd-sourced information from the locals of a target culture, but they also run the risk of getting lost in the overwhelming amount of noise and…

This study explored academic advisor use and perceptions of values, motives, and institutional support of SMS texting as a communication channel with students. Theoretical concepts in Customer Relationship Management (CRM) and adaptive leadership guided the study as well as existing survey research on Computer-Mediated Communication (CMC) in…

Geographic information systems (GIS) have become more suitable for online delivery. But teaching GIS online is challenging because, without enough interactions with the instructor or among themselves, students may not understand processes, use critical thinking, and collaborate effectively on a team project. This study aims to evaluate two online…

Objectives: The current research has three primary hypotheses: (i) There is a positive relationship between the use of Facebook word messages and cognitive empathy in university students. (ii) There is a positive relationship between participating in the Facebook video and affective empathy in university students. (iii) Virtual affective and…

Smartphone use is prevalent among university students in and out of instructional settings. This study aimed to describe smartphone use of university students in a developing country, focusing on the purposes, the patterns and the situations of smartphone use. The participants of this study were 842 university students studying in 101 different…

A mainstream course has several components that deaf and hard-of-hearing (DHH) students must reconcile. In class, components can include the instructor, projection display, whiteboard, interpreting, and real-time captioning. Outside the classroom, components can include materials from the instructor, notes generated by a note-taker, and a lecture…

This paper presents data obtained from focus groups conducted to investigate male students' experiences in higher education in the United Arab Emirates. Among the issues discussed by students was the impact of social networks addiction on student motivation and this paper focuses on that issue. Thirteen focus groups were conducted with 83 English…

The original goal of this project was to build a peer e-mentoring program for parents and measure the effect of the program on persistence. In spite of strong mentor participation, two terms of focused recruiting did not attract mentees. This sparked the question of why those who had successfully navigated the higher education system thought a…

This study emphasized understanding how student veterans experience and what they do with social media. Student veterans typically have a much different college experience than nonmilitary students. A qualitative method was used to perform this research. The researcher adapted Colaizzi's and Moustakas's phenomenological methods to create a data…

A 21-item survey on texting in the classroom was given to 235 college students. Overall, 99.6% of students owned a cellphone and 98% texted daily. Of the 138 students who texted in the classroom, most texted friends or significant others, and indicate the reason for classroom texting is boredom or work. Students who texted sent a mean of 12.21…

Mobile phone technology that has a huge impact on students' lives in the digital age may offer a new type of learning. The use of effective tool to support learning can be affected by the factor of gender. The current research compared how male and female students perceived mobile phones as a language learning tool, used mobile phones to learn…

Social media platforms such as Facebook are commonplace throughout society. However, within higher education institutions such networking environments are still in the developmental stage. This paper describes and discusses case study data from the Open University's Faculty of Social Science Facebook page. It starts by giving an overview of the…