While the discussion on generative artificial intelligence, such as ChatGPT, is making waves in academia and the popular press, there is a need for more insight into the use of ChatGPT among students and the potential harmful or beneficial consequences associated with its usage. Using samples from two studies, the current research examined the…

The aim was to investigate the role of online stakeholder groups, Instructional Design and Student satisfaction in predicting Quality of distance education during the COVID-19 pandemic. A survey method was used. The online stakeholder groups, Instructional Design and Student satisfaction are the IVs, while the dependent variable is Quality of…

Indonesian higher education rarely employed e-learning until COVID-19. Many students tried online learning for the first time during the pandemic. After the pandemic ended in 2022, universities switched to blended learning, but student adaptation, system integration, and learning effectiveness remain challenges. This study examines these…

Blended e-learning has become a common phenomenon in higher education globally. Most affluent economies embraced e-learning by design through strategic moves to augment their competitiveness. However, in most emerging economies, e-learning implementation was impulsively reactive to the COVID-19's demands. Thus, the study examined the impact of…

This study aimed to determine the effect of service quality and motivation to the consumption behavior of students in utilizing academic services. This research involved 87 students of Economic Education Study Program in University of Jambi, Indonesia. The data were analyzed using structural equation modeling with partial least squares technique…

In this paper we consider the experiences of international students studying in Norway, analysing data from more than 5,000 survey respondents. Variations according to students' region of origin and whether they are full degree students or exchange students are the focus. Students report a high level of overall satisfaction, exchange students in…

Purpose: The purpose of this study is to predict the extent to which sociodemographic factors and forms of instruction influence university students' emotional experiences of distance education. The need for this research is in designing effective pedagogical methods and educational policies for distance or online education in comparison with…

This paper explores mobile learning (m-learning) acceptance and use through integrating UTAUT and IS success models to examine whether quality factors (including "Information Quality," "System Quality" and "Service Quality") and behavioral factors (including "Performance Expectancy," "Social…

While online education has been increasingly adopted in different educational systems across the world, it is still a recent phenomenon in developing countries such as China. Various factors could affect learners' adoption of technology, including their online learning. In this study, we took the Technology Acceptance Model as the theoretical…

The purpose of this study was to analyze and examine the support that is available to students at a North Central Texas Higher Education Institution. There is a global and national effort to increase the number of individuals entering STEM professions. Overall, there are not enough trained individuals to fill the number of STEM jobs that are…

Due to the COVID-19 pandemic, many higher education institutes shifted to online learning with the precautionary measures taken by governments. This transition was very rapid and sudden, which brought challenges to all learning methods in all disciplines while opening up new opportunities. Different studies have been carried out to evaluate…

The purpose of this study is to use machine learning and exploratory data analysis to interrogate patterns of metrics from a national-level student survey. Analysis of over 1.8 million returns detected long-term stability of the predictors of student satisfaction, with survey items relating to course management and teaching being consistently most…

The purpose of this paper is to examine the relationship of good university governance, teaching quality of lecturers and student satisfaction. It also aims to examine the effect of learning facilities on good university governance and student satisfaction. 361 students of the Faculty of Economics, Semarang State University, were involved in this…

This research focuses on students' satisfaction and on how students' satisfaction relates to their performance and involvement in study activities in the e-classroom. Our research is a case study at the course level of a business and economics study programme at a private higher education institution in Slovenia. The study is based on…

This dissertation contains three essays discussing government policy in higher education, the effects of online social networks during college on students after graduating, and how to use search data as a tool to recover characteristics of both products and customers to estimate demand. In the first chapter, co-authored with Shengmao Cao, we study…