People with disabilities have been among the most marginalised groups both within society and within post-secondary/higher education. Over the last two decades, an increasing number of inclusive educational programmes have come into existence both nationally and internationally for this group of learners. The Trinity Centre for People with…

As the international student population continues to grow, librarians must adjust their instruction to meet the needs of students who are adapting to a new country, culture, and language. This study assesses first-year international students as they engage in the research process through the completion of concept maps that precede database…

This study analyzed checklist and narrative reports from twenty reference interactions initiated in eleven Greater Vancouver colleges/universities by a proxy with heavily accented English. The results showed that librarians were generally sensitive to the language barrier, but they failed to ask enough questions and rushed the interaction to…