Maybe you heard the line "managing programmers is like herding cats", and if you consider there is some truth behind this, then you should, perhaps, think how it is to teach people to perform this job. As we know from the research literature, there is no such thing as a consensus about the most suitable teaching method of a software…

Explains a helping skills training program developed for undergraduate resident assistants. Program areas include: (1) exposure to various types of educational processes to improve skills; (2) active involvement in group process; (3) skill usage following program; and (4) observation and practice. (RC)