As higher education institutions enter the intense competition of the rapidly growing global marketplace of online education, the leaders within these institutions are challenged to identify factors critical for developing and for maintaining effective online courses. Computer-mediated communication (CMC) systems are considered critical to…

This study on the role of instruction in encouraging the successful performance of the first-time online catalog user examined three relationships to evaluate the effects of an instructional program: the comparative effectiveness of four instructional methods in orienting users to the online catalog; the influence of an instruction program on user…

A study conducted at the University of Maryland, College Park campus compared the effectiveness of three instructional media for presenting introductory training in the use of an online circulation system. Modules based on a common set of instructional objectives and examples were developed and delivered using three formats: a print packet, a…