Defines communication and presents a new verbal-pictorial model that views the communication process as a series of steps or functions performed by the participants. Discusses components and strength of the model. (PD)

Proposes a definition of uncertainty useful in organizational communication and demonstrates the applicability of the concept in managing communication problems in a selected manufacturing firm. (MS)

Seeks to determine the kinds of communicative knowledge and skills that are most associated with communicatively competent members of Thai organizations. Suggests that Thais who are perceived to be communicatively competent know how to avoid conflicts with others; control their emotions; display respect, tactfulness, modesty, and politeness; and…

Presents a conceptual model of administrative communication and describes possible alternative communication design considerations. (MH)

Reviews the evolution of the term entropy from the mathematical and mechanical perspective and discusses implications for its use in the communication field. (MH)

A review of the development of the field of organizational communication. (CH)

A survey of needs for teaching graduate level communication skills as expressed by practicing personnel officers. (CH)

Develops a working model of the communication process which corresponds to the ego states of transactional analysis and attempts to discern effects of personality systems on the encoding and decoding process of individuals. (MH)

Contends that redundancy increases information transmission and reception by (1) decreasing equivocation and error and (2) establishing memory traces and inhibiting forgetting. (PD)

Analyzed communication diaries of 101 managers of Australian organizations. Results confirm prior research and add to the understanding of the relationship between 7 key demographic variables and 17 communication characteristics. Findings have implications for the way managers are trained and use their time. (PD)

Offers advice on organizing informative, good news, direct request and persuasive messages and stresses how these patterns may be adapted for use with specific communication problems. (MH)

Describes a short course for law enforcement personnel on improving interpersonal communication. (CH)

Examines the role of communication directors involved in internal communication activities in business organizations. Indicates that directors perform a variety of roles ranging from journalistic to advisory/support work. Proposes a functional role involved in determining major policies for communications systems. (JMF)

Defines corporate grievance communication as feedback to the consumer in regard to a failure in the firm's goods or services and suggests guidelines for effective responses to such feedback. (MH)