This paper presents both a developmental and an operational definition of the process of therapeutic communication and analyzes the dynamics of the helping relationship in terms of therapeutic communication. Basically, therapeutic communication is defined operationally by the complementary communication behaviors which occur in each stage of the…

Research in crisis intervention has prescribed how trained but non-professional individuals should and do act in a crisis situation. The present study, however, focused on the types of responses untrained helpers use to respond to the crisis of another individual. Results indicate that types of responses vary significantly, with probing and…

Investigates whether self-disclosure elicits anxiety and subsequent coping attempts in subjects who interact with a direct, open and disclosing communicator. Subjects were 40 male and 40 female college students. Results indicate direct and open communication does elicit some degree of anxiety in the listener. (Author)

Non-verbal communication is an important part of the total communication process. It is important for counselors to be aware of their own pattern of non-verbal communication, as well as being alert to the silent messages being communicated by the client. (Author)

Counselors must recognize cultural differences, aggressively pursue clients to get them involved in community service programs, and gain the confidence and support of their prospective clients, if they are to be effective in working with Latino populations. (Author/HLM)