Extends prior research on communication barriers to the tax practitioner-IRS agent relationship. Provides survey responses from 98 tax practitioners pinpointing serious behavioral and personality barriers, inflexible thinking, technical competence, and close-minded attitudes of IRS agents. Suggests that the Internal Revenue Service might use…

Indicates that, of the 11 types of regrettable messages that people reported, most (1) were said to those with whom they had a close relationship, (2) resulted from unchecked drives or feelings, and (3) were recognized and regretted immediately. (JD)

Defining "idols of communication" as widely-held ideas that obstruct progress in the development of interpersonal communication theory, this paper identifies three principles deserving of the title. The identified principles are: (1) the idol of coorientation, the belief that mutual understandings are the essential grounds for the coordination of…

Using data drawn from ten initial physician/patient interviews, an original category system was employed to analyze patterns of physician/patient communication. Static analysis, interaction analysis, and Markov chain analysis were used to discover the underlying communication patterns associated with patient satisfaction. Results revealed that…

Describes a perspective designed to examine the structure, function, and process of interpersonal communication to locate the major sources of problems in particular interactions. States assumptions of the perspective, defines the elements and processes of interpersonal communication, suggests ways to use the framework, and describes current…

Examines students' perceptions of the probable use of certain persuasive strategies in a given situation in relation to students' level of communication apprehension. Data confirms the impact of situation on strategy selection but fails to demonstrate the effect of communication apprehension or an interaction between communication apprehension and…

To obtain a comprehensive understanding of the nature of deception and how it functions in interpersonal relationships, this paper explores deception as a valid and essential part of human interaction processes. The paper includes an in-depth review of social science literature on deception, specifically, R. E. Turner, C. Edgley, and G. Olmstead's…

A study examined three aspects of the collective bargaining situation that involves, either directly or indirectly, communication behavior: (1) the number of opportunities to communicate, (2) the degree of cooperation/competitiveness shown by an opponent, and (3) the degree of communication apprehension possessed by parties to the process.…

Relational intimacy was studied for its influence on choice of interpersonal conflict strategies. Data were collected from 143 speech communication students who were randomly distributed among three groups representing different levels of intimacy (stranger, acquaintance, intimate) and were asked to imagine serious conflict with a person of the…

Interpersonal communication plays an important role in health and health care. Five topic areas of problem-oriented interpersonal health communication research demonstrate this important role: lack of patient compliance, miscommunication and misinformation, insensitivity, unrealistic and unfulfilled expectations, and dissatisfaction. More…

A primary internal concern of an intimate relationship is that each partner communicates with the other. A breakdown of communication may occur when an occurrence construed as minor or negligible by one partner precipitates a major explosion of anger, rage, and hurt by the other. Both partners may be at fault for allowing a disagreement to reach…

A study was conducted to examine core Japanese communication patterns, as viewed from insider and outsider perspectives. Using a semistructured interview method and a theme analysis method, four Japanese cultural communication themes were uncovered during the four month study: (1) communication style--concealment versus revelation, (2)…

The discussions of four family-related topics by 85 married couples were recorded and analyzed to test the validity of an expanded version of the relational communication coding system developed by L. Edna Rogers and Richard V. Farace. The expanded version of the system is based on the implicit intensity continuum that underlies the communication…

Previous research on communication apprehension has revealed a reduction in student apprehension over a semester-length course in speech communication. Further research indicates, however, that, while most students do experience a reduction, a sizable percentage actually report an increase. This study sought to determine the difference between…

To determine whether or not disabled persons see communication between themselves and able-bodied persons as different from communication with other disabled persons, telephone interviews were conducted with 27 orthopedically disabled persons. Aside from answering demographic questions, subjects were asked questions regarding when the subject…