Uses symbolic interactionism to understand media choice processes during managerial communications--studying communication incidents involving face-to-face, telephone, electronic mail, and written media. Suggests that managers' choices are influenced by (1) ambiguity of the message content and richness of the communication medium, (2) symbolic…

Indicates that (1) computer-mediated communication systems, specifically public computer conferencing, can facilitate a moderate exchange of socioemotional content and (2) basic network roles do not generally differ in percentage of socioemotional content. Discusses some fundamental issues in analyzing content and networks in computer-mediated…

Recommends considering a database as discretionary information available to organizational members. Introduces a conceptual framework to propose that reduced contribution rates occur in the following situations: (1) greater contribution costs, (2) larger groups of participants, (3) lower values of information to participants, and (4) greater…