Examines in three phases whether managerial communication processes differ in more and less successful mergers. Interviews employees of four financial institutions to develop hypotheses on managerial communication activities. Formulates hypotheses and identifies several contingencies that appeared to influence the communication needs of employees…

Argues that scholars who wish to produce substantive research in management communication ethics would be helped by a clear vision of what the term designates. States that management communication ethics should designate concerns that lie at the intersection of management, communication, and ethics. Concludes that this approach could help to…

Summarizes extant research investigating the relationships between managers' conflict management strategies and subordinate outcomes. Reports results of a study investigating relationships between a manager's use of collaborating, forcing, and accommodating and four types of rewards (system, job, performance, interpersonal) subordinates might…

Examines effects of two organizational design parameters, divisionalization and centralization, on the media richness choices of Chief Executive Officers (CEOs) of multinational enterprises in obtaining information from foreign subsidiaries on strategic issues. Samples 86 US multinationals; finds formal divisional structure affects CEOs' use of…

Presents results of a survey among video teleconferencing users at three separate sites of a large aerospace firm to determine whether users perceived changes in the formal meeting genre when comparing face-to-face exchange with video teleconferencing. Concludes that time constraints played a role in the success or failure of video…

Investigates communication and organizational codependency: (1) explores literature that presents human organizations as both "open" and "closed" systems; (2) reviews literature describing the symbolic construction of organizational systems; (3) identifies and describes communicative behaviors and strategies that fuel…

Explores the relationship between the boundary spanning communication of individual organization members and organizational legitimacy. Finds that perceptions regarding the nature of the boundary spanning communication of an agency head and a staff scientist contributed importantly to the sociopolitical delegitimation of the organization. (RS)

Reports on 174 employees' and supervisors' memories of a conflict. Indicates that the emotional nature of the recollected narratives increased if the conflicts were perceived as unresolved, remembered as an ongoing series of events, or discussed with the other persons involved in the exchanges. Discusses ways recollected emotional narratives may…

States that interpersonal conflicts in the workplace frequently involve conversations with coworkers and outsiders. Examines informal third-party discussions in the workplace, as described by 396 professionals attending graduate business programs and executive seminars. Indicates that conflict intensity and relative power are likely to affect the…

Posits that most risk communication studies ignore the professional role and communication processes of technical experts. Focuses on one group of technical experts, industrial hygienists, with specific attention to the impact of cognitive involvement, uncertainty, and control on their communication. Indicates that hygienists who are employed in…

Reports on results of an empirical study of users' communicative responses regarding intraorganizational-implemented innovations and other planned changes. States that a list of users' individual communicative responses was developed and analyzed by means of multidimensional scaling to reveal the conceptual structure underlying the responses.…

Tests hypothesized relationships between the media richness model and the symbolic interactionist perspective with data from 94 managers. Finds that managers tend to select the face-to-face medium for highly equivocal communications and written media for clear, objective communications. (MG)

Tests the arousal-valence model of nonverbal communication by examining the effect of selected immediate nonverbal communication cues exhibited by bank tellers on the satisfaction of their clients in banking transactions. Finds that immediacy in brief impersonal transactions is not a significant predictor of satisfaction. (SR)

Finds that involvement in the overall communication system did not contribute to the degree to which workers were informed about specific production and organizational issues but that the development of strong links with the mangers was associated with the acquisition of organizational knowledge, as was workers' leadership experience. (SR)

Finds that delivery makes a difference in evaluations of leader charisma. Offers the concept of communicator style as a way to interpret the findings. (SR)