With our core focus on teaching and scholarship, business communication teacher-scholars are well placed to become leaders in the international Scholarship of Teaching and Learning (SoTL) movement. In this article, SoTL is defined and contextualized, three SoTL research approaches are introduced, and disciplinary research projects are suggested. A…

This article presents a case-based exploration of the complex interactions between learning, research, and practice in the field of business and professional communication. It focuses on a student research project in the area of corporate social responsibility in the biopharmaceutical industry. Adopting an autoethnographic approach, we aim to…

Over the last 2 decades, the nations that once comprised the Soviet Union have begun to play an increasingly important role in the global economy. As a result, today's technical and professional communicators could find themselves interacting with co-workers, colleagues, and clients in these nations. Being successful in such contexts, however,…

The increasing availability of recording technologies makes it easier to include usability testing projects in business communication courses. Usability testing is a method of discovering whether people can navigate, read, and understand a print or electronic communication well enough to achieve a particular purpose in a reasonable time frame.…

Most business communication textbooks treat "unfavorable" communications as written documents--denials of credit, collection requests, rejections for employment, inability to meet deadlines, etc. These written "unfavorable" documents are no longer actually written by most employees. In fact, many of these communications are computer generated and…

Within the last 12 years, email has emerged as the most commonly used form of written communication in the corporate workplace. Several factors have contributed to the widespread use of email. This form of communication is generally rapid, is more economical than distributing or mailing printed documents, and permits simultaneous communication…

Outlines and analyzes the Targowski/Bowman model of communication. Suggests adaptations for the model, noting that these changes increase the model's explanatory power and its capacity to predict the communicative outcome of a message given in a business situation. (MM)

Notes that Priscilla Rogers suggests that convergence underlies a more fruitful way of doing research that requires familiarity with a number of related areas and with relevant disciplines and their methods. Comments further on the implications of convergence and commonality of purpose, and proposes the concept of partnership research as a useful…

Critically analyzes magnitude estimation scaling for its potential use in business communication research. Finds that the 12-15 percent increase in explained variance by magnitude estimation over categorical scaling methods may be useful in theory building but may not be sufficient to justify its added expense in applied business communication…

Demonstrates the use and potentially positive effects of postpurchase communication on order refund requests and reorder rates. Finds that dissonance was effectively reduced through postpurchase communication. (MG)

Examines the growth and scope of corporate benefits packages and their usefulness to the average worker. Assesses a sample of benefits packages from Fortune 500 corporations and finds that both the documents' readability and comprehensibility levels are beyond those of the average worker. (MG)

Argues that business communication is not improving, despite a deluge of advice. Suggests that change is made more difficult by hard to remember rules and directives that are couched in technical jargon. Offers an alternative heuristic focusing on context. (JAD)

Finds that the three most common recruiter verbal behaviors were statements disclosing company information, self-disclosures, and Helper Responses (asking applicants questions). Finds that recruiters who paraphrased, asked questions, and made influencing statements tended to be rated significantly higher on their expertness, or competence. (SR)

In light of today's large amount of written workplace communication, this study attempted to reveal information regarding the quality in which business messages are encoded on the job. Data were gathered through a questionnaire administered to a sample of 1994-2004 MBA graduates of three AACSB-accredited programs. Findings suggest that business…

Noting the lack of business communication research, the authors conclude that a mind-set may exist toward quantitative research. They define and advance qualitative research techniques as an alternative. (PD)