Shows how accident reports in a large government agency fail to account for the multidimensional nature of accidents in tightly coupled technologies. Proposes a three-dimensional model of accident analysis to illustrate how underlying models of causality influence the structure of technical reports and the nature of the argument over…

Offers a model of the elements and disciplines that contribute to the field of technical communication, and develops from the model a framework for a taxonomy that recognizes differing names for parallel processes. (SR)

Uses a systems approach to organizational theory to argue that technical communicators function as "boundary spanners," who make sense of and disseminate information required for coordination between organizational groups, and for effective responses to the environment. (JAD)

Asserts that research in technical communication must grow in quantity, quality, and coherence. Assesses the research reports in the proceedings of the annual conferences of the Society for Technical Communication for the last 20 years. Suggests a model for future growth. (SR)

Offers a Burkean framework for study of collaborative business writing. Reviews the research on collaborative writing, explains a Burkean framework that identifies key areas for future investigation, and provides categories for conducting research. Argues for a research agenda that emphasizes qualitative studies first, to be followed by…

Proposes a Center for Applied Writing which combines elements of the developmental and writing-across-the-curriculum models and bridges academic and nonacademic discourse. Explains that the center would offer new avenues for research, instruction, and practice in business and technical communication, while bringing together diverse approaches to…

Claims that regardless of the dilemmas qualitative researchers face given the implications of postmodern critique, qualitative research elicits an understanding of communication practices in ways that other kinds of research cannot. Proposes a model of research practices to help researchers understand qualitative research as a social activity and…