Defines interpersonal communication and suggests classroom activities for students in business communication courses to help them (1) assess their own interpersonal skills; (2) observe and interpret nonverbal cues; (3) listen and speak effectively; and (4) provide and interpret feedback. (JC)

The wide assortment of books and seminars on assertiveness training shows a growing desire among people to learn how to express their feelings. This paper attempts to adapt many of these techniques to the foreign language classroom. Sixteen activities which enable students to practice communication are proposed. They encompass all levels of…

The goal of this inservice guide for teaching consumer education at the secondary and adult level is to help consumers become more assertive when buying goods and services. A major section in the guide defines assertiveness. The four basic components of assertive behavior are the ability to express emotions openly, the capacity to exercise one's…