Purpose: The purpose of this explanatory sequential mixed-methods study was to identify and describe what strategies exemplary regional occupational centers and programs superintendents perceive as most important to build trust with school board members using the five domains of "competence," "consistency," "concern,"…

Explores the difficulties of crisis decision making and reveals how Exxon employed the maladaptive crisis response pattern of hypervigilant decision making during its initial response to the 1989 Exxon Valdez spill. Offers procedural changes which would benefit crisis management personnel facing a similar catastrophe in the future. (SR)

This study investigates the relationship between perceived message distortion and job satisfaction. A single hypothesis was tested: there is a positive correlation between a supervisor's job satisfaction and the extent to which he perceives messages from his subordinates as accurate. The subjects for the study were 32 first-line supervisors in the…

Offers evidence that corporations have failed to communicate effectively the significance of their social responsibility activities. Suggests a strategy for improving that communication. (MS)

A study examined the relationship between organizational communication systems and organizational culture and between culture and two human relations-based outcomes--satisfaction and commitment. Subjects were 26 college students who were assigned positions in one of two simulated, bureaucratic organizations that functioned for four class periods.…

This booklet contains frequently asked questions--and their answers--about "quality circles," a factory program first introduced in Japan in which workers participate voluntarily in quality control and management decisions through various means of communication. Following an introductory chapter, the remainder of the booklet answers…

This training manual provides information on the operation and function of "quality circles," a factory program introduced in Japan in which workers participate voluntarily in quality control and management decisions through various means of communication. Following an introduction, the manual presents a series of frequently asked…

Using a developmental, hands-on approach, this text/workbook helps students master the basic English skills that are essential to write effective business correspondence, to recognize language errors, and to develop decision-making and problem-solving skills. Its step-by-step focus and industry-specific format encourages students to review,…

Focusing upon the interactive work-group communication patterns of employees classified as "managers," this paper compares such communication observed in Japanese and United States business and industrial organizations. The paper first describes several models of decision making within American and Japanese organizations, highlighting…

The accident at the Three Mile Island nuclear power plant resulted from a communication failure. Following an incident at an Ohio plant a year and a half earlier, B. M. Dunn, manager of Emergency Core Cooling Systems Analysis at Babcock and Wilcox (engineers), wrote a memorandum making specific recommendations on written instructions for nuclear…

Facilitating consensual labor-management decision making may require interventions during, after, and before meetings. These interventions--including persuasion and mediation--may affect both the internal and the external processes of decision making. Communicative actions may help both the internal and the external decision making processes of a…

A review of the literature pertaining to organizational interviewing reveals a number of issues that have hindered research in that area in recent years. An analysis of these issues suggests that researchers should adopt an integrative approach to theory development--one that recognizes the situational differences of various organizational…

A key characteristic of multinational companies is a worldwide perspective and orientation in managerial decision making. In its quest for international opportunities, a multinational company confronts many problems and uncertainties in evaluating and dealing with political, legal, economic, social, cultural, and governmental policy variables and…

These conference proceedings contain the following 23 presentations: "Development of a Communication Skill Model Using Interpretive Structural Modeling" (Karen S. Nantz and Linda Gammill); "The Coincidence of Needs: An Inventional Model for Audience Analysis" (Gina Burchard); "A Computer Algorithm for Measuring Readability" (Terry D. Lundgren);…

How does one become an effective superintendent of schools? There is no simple formula as the turnover rate reflects difficulty of the position. Some maintain that the job cannot be done well due to politics, financial constraints, and time demands. As a former superintendent, the author rejects this negative view. In this highly readable,…