This guide is intended for use in presenting a three-session course designed to develop the problem-solving skills required of persons employed in the manufacturing and service industries. The course is structured so that, upon its completion, students will be able to accomplish the following: describe and analyze problems encountered at work;…

This guide is intended for use in conducting a six-session course that will help employees in the manufacturing and service industries get the most out of their work day. The instructional materials included in the guide are designed to teach students to accomplish the following: analyze their daily routines, understand the effect of mental…

This manual is designed for use in a four-session workshop to help new parking garage employees enhance their skills in the following areas: understanding the functions of parking employees, computing parking rates and filling out parking lot reconciliation forms, preparing miscellaneous parking lot forms and developing effective communication and…

This module is designed to enhance employees' problem-solving abilities by improving their communication skills. The module, which is designed to be presented by a single facilitator in six weekly sessions, focuses on three areas of communication: listening, discussing, and acting. Covered in the module sessions are the role of communication and…

This course in interpersonal communication and problem solving is designed to be used in workplace education. It is based on responses from employees in businesses participating in workplace education. The course is organized into 11 classes of approximately 2 hours each that cover the following topics: (1) the communication process; (2) the…

This module was developed by educators from the Emily Griffith Opportunity School. Designed for a broad spectrum of employees at a health care facility for the elderly, this three-session workplace literacy workshop is designed around a basic three-part communication model that includes listening, problem solving, and follow-up, along with a…

This instructor's guide contains materials for a 40-hour course that explores interpersonal communication and improves participants' ability to communicate with fellow workers and family members. A title page provides a course description with target audience and general objective. An introduction covers design of the 10-week course, with 2 2-hour…

The typical undergraduate program in computer science includes an introduction to hardware and operating systems, file processing and database organization, data communication and networking, and programming. However, many graduates may lack the ability to integrate the concepts "learned" into a skill set and pattern of approaching problems that…

This teacher's guide is designed to help teachers conduct a course in fundamental blueprint reading as part of a workplace literacy program. The course offers nine central topics necessary for initial exposure to blueprint reading. Each topic lists several learning objectives, specific terms or vocabulary, and a measurable outcome. The topics in…

An external evaluation was made of the Competitive Skills Project, a National Workplace Literacy Program carried out in partnership between El Camino College and BP Chemicals. Among the problems identified were the following: (1) because the original director and his successor left the project, the original evaluation design could not be…

This guide is intended for use in a course in on-the-job communication that was developed as a component of a workplace literacy program for persons employed in the manufacturing and service industries. The course is structured so that, upon its completion, students will be able to accomplish the following: identify different personality types and…

The Connecticut Business and Industry Association's (CBIA's) Statewide Workplace Literacy Program was designed to provide customized basic skills training to adult workers. A full-time workplace literacy coordinator met with company steering committees to identify the company's goals for the training, promote the program internally, select…

A project was conducted to adapt and modify the four-part workplace literacy curriculum previously created by the College of Lake County (Illinois) and six industries in the county in order to improve the usefulness and application of the information in the original curriculum. Information for the adaptation project was generated by instructors…

This curriculum includes outlines for a series of professional readiness courses designed to improve the various basic skills required of hospital personnel. The first eight sections consist of course outlines/materials on the following topics: user-friendly arithmetic, user-friendly fractions, user-friendly algebra, problem solving through…

A partnership between Glendale Community College, Rio Salado Community College, and Digital Equipment Corporation provides literacy instruction to employees at Digital's Phoenix plant; from their experience are derived recommendations for those considering similar arrangements. The partnership's definition of literacy included critical thinking,…