Consultation in organization development offers methods for encouraging staff members to collaborate humanistically in solving their own problems. (Author)

Investigates the relationship between communicator competence and employee productivity with new technology. Finds that employee communicator competence significantly affects employee performance with new technology; that employees receiving communicator competence training perform at significantly higher levels; and that past productivity also…

Examines a series of managerial briefings of staff in nine stores of a major electronics retail chain. Shows that managers were neither trained nor appraised on their briefings skills, prepared themselves indifferently, and made little use of techniques known to affect attentiveness and recall. Finds that the daily communication session appeared…

The duties of a staff development coordinator at a large residential school for the mentally retarded consist of planning, coordinating, and implementing all training for employees. Such a person must function in the multiple roles of educator, process consultant, mediator, troubleshooter, and manager. Training for such a position should include…

This practicum addressed communication enhancement between classroom and substitute teachers by implementing a substitute teacher management program to improve the quality of information and materials teachers made available to substitutes. A systematic method by which substitutes learned school policies and procedures was also developed and…

Discusses business communication problems and the development of communication skills in bank management personnel. (RL)

Although organizations spend increasingly large amounts of money on training, little effort or money is spent on evaluating the effectiveness of training programs. When evaluations are done, they are often designed for specific programs and often consider only participant reactions and immediate learning, and ignore behavior changes and long-term…

Basically a means by which a group of people can come together and share their experiences of a common set of events, this processing technique provides a mechanism that can be used for various purposes, including information sharing, informal assessment of ongoing projects, overcoming language problems, and staff development. Among those programs…

Provides tips for improving staff communication in early-childhood centers. Suggests directors use a bulletin board that invites notes from employees; make sure that the center's newsletter invites input and letters to the editor; have an open-door policy or a visitors' time; and most importantly, focus on listening to what staff has to say. (AA)

This volume provides information and recommendations about public relations to assist school administrators in developing effective communication. The document contains 15 chapters. "The Scope of Public Relations," chapter 1, specifies characteristics of and individuals responsible for an effective program. Chapter 2, "Personal Public Relations,"…

The content and design of a workplace communication workshop jointly sponsored by a university teachers' center and a local union are described. The workshop objective is to provide workers for whom English is a second language with upgraded writing skills needed to fill out report forms, improved document reading skills for reading charts and…

This handbook for urban school staff provides guidelines and resource materials for implementing school needs assessment and communicating information about programs, services, and events in the school district to the community. It presents field-tested methods which have been utilized in a number of the largest public school districts. Part 1, on…