The purpose of this paper is to assess the effect of service values on the processing of word-of-mouth (WOM) information, and their impact on a complex belief in a high-involvement service context. Hypotheses are tested on survey data collected from 378 respondents facing a high-involvement service choice. The results suggest that two distinct…

This study reports on the three-year development and validation of a new assessment tool--the Academic Spoken English Strategies Survey (ASESS). The questionnaire is the first of its kind to assess the listening and speaking strategy use of non-native English speaking (NNES) graduate students. A combination of sources was used to develop the…

This paper aims to analyse the role of Facebook in academia during the Syrian crisis. Data were collected by means of an online survey from 726 students at Damascus University (Males = 446, Females = 280). Results indicated that Facebook facilitated communication and resource sharing in times of war and crisis where safe commuting posed a…

Parent-teacher communication continues to evolve due to smartphones and other new communication technologies. In all, 1,349 parents completed the Parental Academic Support Scale to assess the frequency and importance of communication across modes. Confirmatory analysis revealed a good model fit. Media richness theory was applied to parents'…

Purpose: The purpose of this paper is to report the factors that influence Vietnamese students' choice of university in a little researched context where the effects of globalization and education reform are changing higher education. Design/methodology/approach: A quantitative survey was completed by 1,124 current or recently completed university…

There are important cultural differences in attitudes towards and use of electronic text communication. Consistent with Hall's high-context/low-context conceptualization of culture, electronic inter-cultural communication, just as verbal inter-cultural communication, is affected by the culturally-specific assumptions and preferences of message…

This study examined the gender difference in students' perceived discussion strategies in face-to-face and online asynchronous contexts. A survey of 363 university students and follow-up interviews of 20 participants was conducted to examine any gender differences within each context and between the two contexts. The Discussion Strategies Scale…

National survey of college mass communication students (N = 247) analyzed attitudes on the teaching of print and electronic media skills, using journalism students as comparison group. Previous research had not explored strategic communication student responses to convergence. Found identity variables within public relations (PR) field related to…

The Indonesian education system is striving for an inclusive approach and techniques are needed which can support children with severe learning disabilities and their peers in this context. Manually signed language has proved useful both in supporting the development and empowerment of children with severe learning disabilities and supporting…

The purpose of this mixed methods sequential explanatory study was to investigate the relationship between an individual's generation and the communication styles used with other generations, and explore the influence of intergenerational communication styles on organizational relationships. The study utilized the Global Perceptions of…

Can young people with intellectual and developmental disabilities be known for their strengths? This mixed-method study explored the strengths of 427 youth and young adults with intellectual disability and/or autism (ages 13-21) from the vantage point of their parents. Using the Assessment Scale for Positive Character Traits-Developmental…

This study sought to explore differences in strategy use across three oral communication tasks. Twenty-two intermediate level university students carried out three tasks in pairs at three different time periods. After each task, which varied in terms of cognitive, interactional and learner factors (Robinson, "International Review of Applied…

The current study focused on an important issue pertaining to online social communication by investigating perceptional differences between eastern and western adolescents. A total of 309 participants were recruited from three countries: China, Singapore, and the United States. Significant differences were found between eastern and western…

The current business environment requires various communication skills to succeed. The skills include the use of a number of technologies that were not available 20 years ago. For this research, students were required to complete a project with students not in their own class using alternative communication methods. A questionnaire was…

The aim of this investigation was to develop an instrument assessing the functions of self-talk (ST) in sports. Two studies were conducted for the development of the Functions of Self-Talk Questionnaire (FSTQ). In the first study, a prospective instrument was developed based on empirical evidence and a series of preliminary exploratory factor…