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Direct linkGeorgakopoulos, Alexia; Hawkins, Steven T. – Campus-Wide Information Systems, 2013
Purpose: This study aims to present Dramatic Problem Solving Facilitation Model (DPSFM) and Interactive Management (IM) as innovative alternative dispute resolution approaches that incorporate communication technologies in recording and analyzing data. DPSFM utilizes performance-based actions with facilitation methods to help participants design…
Descriptors: Computer Mediated Communication, Information Technology, Computer Uses in Education, Computer Software
