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Download full textMarrow, Alvin J. – 1994
The Academic Council at Hazard Community College in Kentucky applied the Continuous Quality Improvement (CQI) process to improve the college's method for class scheduling. Four specific CQI steps were applied: Focus, Analyze, Develop, and Execute. The first step was for the Quality Action Team (QAT) to focus on making a clear written statement of…
Descriptors: College Planning, Community Colleges, Program Descriptions, School Schedules
PDF pending restorationWebb, MaryLou Wendel – 1994
This collection of materials offers information on Portland Community College's Institute for Management and Professional Development. The first information sheet, "Your Quality Partnerships Begin Today," focuses on the Total Quality Management (TQM) programs of the Institute, indicating that 8,000 to 10,000 individuals per year,…
Descriptors: Community Colleges, Job Training, Management Development, Organizational Development
Peer reviewedLeTarte, Clyde E.; Schwinn, Carole J. – Community College Journal of Research and Practice, 1994
Describes the Total Quality Management (TQM) effort undertaken three years ago by Jackson Community College (JCC), in Michigan. Discusses the history of JCC, its early TQM efforts, the basic tenets of TQM, steps taken by JCC to integrate TQM practices into its evaluation methods, and benefits of TQM. (MAB)
Descriptors: Administrative Principles, Change Strategies, Community Colleges, Institutional Characteristics
Peer reviewedSchauerman, Sam; And Others – Community College Journal of Research and Practice, 1994
Describes Yoji Akao's concept of quality function development (QFD), a strategic tool that translates the customers' quality requirements into organizational language. Examines how El Camino College's (California) application of QFD matches constituent needs to college functions. Includes an 11-item bibliography and lists El Camino College's…
Descriptors: Administrative Principles, College Administration, College Planning, Community Colleges
Knowles, Tony – 1994
In September 1991, Red River Community College (RRCC) in Winnipeg, Manitoba, decided to embrace the concepts of Total Quality Management (TQM) to provide an operational philosophy, enhance program curricula, and establish business opportunities. RRCC adapted W. Edward Deming's manufacturing philosophy to create its own approach, which focused on:…
Descriptors: Change Strategies, Community Colleges, Educational Quality, Foreign Countries
Heverly, Mary Ann – 1991
Total Quality Management (TQM), a technique traditionally reserved for the manufacturing sector, has recently spread to service companies, government agencies, and educational institutions. TQM places responsibility for quality problems with management rather than on the workers. A principal concept of TQM is the management of Process Variation,…
Descriptors: College Administration, College Planning, Community Colleges, Institutional Research
Peer reviewedWenrich, J. William – Community College Journal of Research and Practice, 1994
Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)
Descriptors: Administrative Principles, Community Colleges, Cooperative Programs, Management Systems
Peer reviewedAssar, Kathleen E. – Change, 1993
Implementation of the Total Quality Management approach in the Maricopa County Community College District (Arizona), a large 10-campus system, is described. The program's current early stages are reported noting the serious administrative commitment and thorough training, seen as key factors in potential success. (MSE)
Descriptors: Case Studies, College Administration, Community Colleges, Educational Quality
Mulder, Anne E.; Wismer, Jack N. – 1991
In an era with corporate layoffs, budget freezes, and plant closings, Lake Michigan College (LMC) is providing job training services in the economic revitalization of Southwest Michigan. The college's Corporate and Community Development Division, in cooperation with the Berrien County Economic Development Commission and the Cornerstone Alliance,…
Descriptors: Community Colleges, Community Development, Cooperative Programs, Economic Development
Wolverton, Mimi – 1994
This report presents seven case studies and discusses the role of continuous quality improvement (CQI) in college classroom effectiveness efforts, particularly specific institutions where sustained CQI programs have affected college classroom practice, their common features, and lingering doubts about CQI. An introduction discusses general…
Descriptors: Academic Standards, Benchmarking, Business Administration Education, Case Studies
