Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

COVID-19 has put education in a challenging place. With millions of children out of school, education needs to reinvent itself. During the pandemic, communities have used this opportunity to support children's education in various ways, including the launching of new online classes. This article takes the social capital theoretical model as its…

An extensive faculty partnership at the University of Connecticut (UConn) that reaches across college and departmental lines is engaged in a project that seeks to enhance, expand, institutionalize, and study a new model for community engagement. The model, called the Environment Corps (E-Corps), combines the familiar elements of classroom…

Youth Community Service (YCS), is the largest, urban, school-based service program in the nation. Through chapters on 24 high school campuses and district-wide leadership development retreats and conferences, YCS students examine community issues, and plan, initiate, and complete community service projects. This document is a yearly publication…

Advocates including school-age children in community service programs as a way to give back to the community, build confidence, create a sense of power to make a difference, organize, solve problems, develop strategies, make decisions, and gain personal gratification. Includes guidelines for planning and ideas for community service projects. (SD)

This report endorses the concept of student volunteer programs and suggests that the high school and community organize their authority and resources to establish such programs. If both community needs and interested students exist, then the high school can coordinate individual projects into a coherent program to eliminate duplicated efforts, to…

Describes the adoption of an old riverside landfill by an elementary school as a Habitat 2000 community project. Contains a "how-to" checklist for such a project, information on building school-community community partnerships, and promotional ideas for stewardship projects. (LZ)

Designed as a possible 1-semester university course outline, this manual describes a training program for "Campus-Community Organizers" (CCO). The program enables college students to establish a liaison with poor communities in order to find ways in which the vast financial and technical resources of universities can become more…

Experiential education, and more specifically service-learning, connects students with a different kind of education. Moreover, service-learning provides the opportunity for students to listen to voices seldom heard in academia. Experiential learning and service-learning have taken on an important role in contemporary schooling and are being…

The booklet suggests approaches and methods to help the teacher or program leader maximize students' learning from their community involvement. The purpose is to provide practical suggestions for encouraging young people to reflect on their participation in the community programs. The suggestions will help secondary students think about their…

This collection contains reports of 22 environmental study projects conducted by junior and senior students in a North Carolina high school. The scope of the projects covered total community service and sought to emphasize the students' roles as useful participants in the community. Fire, postal, health, and school services were surveyed, in…

This document contains reports of 11 environmental study projects conducted by junior and senior students in a North Carolina high school. Topics range from the construction of an artificial reef and a survey of seashore changes to surveys of past and present development of various facets of the county ecology. The emphasis is on student…

Maintains that many educators have recommended that public school students need to develop social action skills and participate in community service programs. Discusses student volunteer participation in community food service programs. Provides recommendations for teachers about developing such programs. (CFR)

This Scrapbook is a description of how eight 12th grade students, with help from the professional staff of the Social Science Education Consortium, planned and put on a community environmental fair in Boulder, Colorado. The Boulder Experiments Fair grew out of an environmental education project conducted by SSEC and funded by the Office of…