Organizations such as zoos and museums offer educational experiences, along with opportunities for leisure and enjoyment, which should not be denied due to lack of access. In this case study, we present a process through which professionals in disability-related fields collaborated with a local community zoo to improve accessibility and inclusive experiences for visitors with disabilities. Recommendations are provided for conducting needs assessments and identifying and implementing new initiatives. We posit a four-stage process for accessibility improvement: Compliance, Commitment, Capacity, and Change. Organizations can use this framework to engage in meaningful work around disability access and inclusion.