In qualitative comparative analysis, as with all methods, there is a question about how many cases are needed to make an analysis robust. In deciding on the number of cases, a key consideration is the number of conditions to be analyzed. I suggest that adding cases is preferable to dropping conditions if there are too many conditions relative to…

Qualitative comparative analysis (QCA) is an empirical research method that has gained some popularity in the social sciences. At the same time, the literature has long been convinced that QCA is prone to committing causal fallacies when confronted with non-causal data. More specifically, beyond a certain case-to-factor ratio, the method is…

Recent research has shown mixed-mode surveys are advantageous for organizations to use in collecting data. Previous research explored web/mail mode effects for four-contact waves. This study explores the effect of web/mail mixed-mode systems over a series of contacts on the customer satisfaction data from the Florida Cooperative Extension Service…