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Modeling Turnover Intentions and Their Antecedents Using the Locus of Control as a Moderator: A Case of Customer Service Employees
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Chiu, Chou-Kang; Lin, Chieh-Peng; Tsai, Yuan Hui; Hsiao, Ching-Yun – Human Resource Development Quarterly, 2005
The psychological model of organizational commitment (OC) has been extensively investigated in U.S. workers (Near, 1989), but less frequently applied in cross-personality studies. The investigation proposes a model of turnover intentions (TI) that uses locus of control (LOC) as a moderator. A causal model and a firm-specific sample were used to…
Descriptors: Foreign Countries, Organizational Culture, Locus of Control, Causal Models
In Support of Universalistic Models of Managerial and Leadership Effectiveness: Implications for HRD Research and Practice
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Hamlin, Robert G. – Human Resource Development Quarterly, 2004
Various researchers have recently challenged "contingent" models of managerial and leadership effectiveness, arguing that logic suggesting the universality of manager and supervisory leader behaviors is compelling, although there is sparse empirical evidence to support this view. A comparative study of the findings from three previous…
Descriptors: Foreign Countries, Comparative Analysis, Public Sector, Leadership Effectiveness