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Xie, M.; Wang, H.; Goh, T. N. – Journal of Information Science, 1998
Reviews commonly used search engines (AltaVista, Excite, infoseek, Lycos, HotBot, WebCrawler), focusing on existing comparative studies; considers quality dimensions from the customer's point of view based on a SERVQUAL framework; and groups these quality expectations in five dimensions: tangibles, reliability, responsiveness, assurance, and…
Descriptors: Comparative Analysis, Computer Software Evaluation, Expectation, Internet

Boynton, Janette; Glanville, Julie; McDaid, David; Lefebvre, Carol – Journal of Information Science, 1998
This study of an online search strategy based on word frequency found that it provided 98% sensitivity in retrieving systematic reviews of health-care interventions in MEDLINE, while retaining a low (20%) but acceptable precision. Presents other strategies with other levels of sensitivity and precision and discusses factors that may affect the…
Descriptors: Comparative Analysis, Computer Software Development, Health, Indexing