Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)

Describes the development of an instructional technology-based training course for a Hewlett Packard manufacturing plant. The environment, an appropriately trained staff, and a development strategy with measurable goals are discussed; a comparison of conventional training with self-paced courseware is described; and learning effectiveness and…