Discusses human performance technology models for describing and understanding factors involved in day-to-day functioning of employees and then to develop specific remedial interventions as needed, and contrasts it to an organizational performance system perspective used to design an organization before employees are even hired to prevent bad…

One way to avoid misunderstandings about the nature of training between corporate managers and training personnel is to relate instructional systems design (ISD) to a process with which managers are familiar. Proposes comparing the activities and outputs in ISD to new product development. Discusses steps in both models and includes a comparison…

Discusses instructional technology versus performance technology, and how ISPI (International Society for Performance Improvement) members can position themselves within the performance field. Topics include a value proposition for performance technology, or a statement of the value that is promised to the customer; becoming conversant with other…

Discusses training evaluation and shows how an abbreviated form of Kirkpatrick's four-level evaluation model can be used effectively to evaluate multimedia-based manufacturing training. Topics include trends in manufacturing training, quantifying performance improvement, and statistical comparisons using the Mann-Whitney test and the Tukey Quick…