Culture, persuasion and language are closely intertwined in intercultural business communication. Hence it is important to study language and persuasion and solicit professional members' views about how effective communication is situated in different cultural contexts. This paper aims to report findings on differences in expectations for good…

Examines several theoretical differences in spoken and written communication and presents a few specific forms that improve the quality of writing. (HOD)

A pilot study investigated the varieties of English used in two commercial contexts and the success of speakers from different cultural and linguistic backgrounds in transmitting intended information to listeners from other native language backgrounds. A questionnaire was administered to both native speakers of English (NS) and non-native speakers…

A study compared and contrasted the use of openings, summational closings, and closures in Italian and U.S. business letters to examine the role of culture in international business communication. It is argued that the Italian business letter should be studied in a functional intra-cultural perspective where its meaning creates and maintains…

A study analyzed and compared the discourse of electronic mail messages from commercial and academic environments. Key text features were examined for style and convention patterns. Results suggest commercial messages follow normal conventions for standard written business English, and academic users may view the medium as a pseudo-conversational…

Confronted with various issues in teaching business writing to Chinese students in New Zealand, this paper sees the need for bridging the gap between genre-based research and teaching in an intercultural context. Specifically, it develops an intercultural reflective model in the light of Bhatia's sociocognitive genre study as well as…

A study investigated differences in the speech styles used in making requests among five native speakers of Japanese (JJ), five American learners of Japanese (AJ), and Americans speaking English (AE) and their implications for intercultural communication. All subjects were adults. Data were elicited in role-plays of a scenario including the…