Knowing is an enacted, communicated process that is difficult to observe, let alone manage, in organizations. Communities of practice (CoPs) offer a productive solution for improving knowledge and knowledge management, but the communicative processes that enact CoPs have not been explored, leaving CoPs as an organizational black box. This research…

Investigates whether differing conceptualizations of voice mail (VM) exist among different types of VM users. Analyzes semantic networks of comments by people who use VM as a traditional telephone genre or as a new, messaging genre. Finds considerable similarities among four types of users, but also differentiates somewhat between high senders and…