This study aims to investigate the complaining strategies used by Facebook users on Zain Facebook page (Zain Jordan). It also aims to identify the most and least frequent strategies used by Facebook users and to examine the similarities and differences between complaining strategies found on Zain Jordan and those found in other studies in terms of…

The aim of the study was to investigate whether telecollaboration is a suitable environment for the acquisition of the speech act of apologies. Participants were aerospace engineering students from the Universitat Politècnica de València (Spain) who performed six open role-plays to elicit apologies. The Control Group (CG, n=17) carried out the…

The IADIS CELDA 2012 Conference intention was to address the main issues concerned with evolving learning processes and supporting pedagogies and applications in the digital age. There had been advances in both cognitive psychology and computing that have affected the educational arena. The convergence of these two disciplines is increasing at a…