Electronic performance support systems (EPSSs) are the software programs commonly used in commercial environments since the early 1990s. These software programs are generally called performance-based systems and focus on the complete job rather than providing individual development. For that reason, the usage of these systems in learning…

The WWW is now in widespread use for delivering on-line learning content in many large-scale education settings. Given such widespread usage, it is feasible to accumulate data concerning the most useful learning experiences of past students and share them with future students. Browsing events that depict how past students utilized the learning…

This report summarizes one of a series of workshops organized by RAND's Critical Technologies Institute (CTI), on behalf of the U.S. Department of Education, to learn from those already implementing new technologies in schools. This particular session explores the educational software market from the demand side and focuses on issues of cost…