This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so…

Purpose: The purpose of this research paper is to explore the learning process associated with international mergers and acquisitions (M&A) integration strategies. Design/methodology/approach: The paper employs a comparative case study methodology, utilising qualitative data through in-depth interviews with top management responsible for…

Purpose: The purpose of this paper is to propose an integrated model of action learning based on an examination of four reviewed action learning models, definitions, and espoused outcomes. Design/methodology/approach: A clear articulation of the strengths and limitations of each model was essential to developing an integrated model, which could be…

This document, which is part of a series of training materials explaining the benefits and use of performance-focused learning, examines the goal-based learning approach to education and training as a means of accelerating performance change. Each page of the document consists of a graphic and bulleted list of information pertaining to one of the…

This report synthesizes the findings of a study of continuing training policy in nine countries of the European Community: Belgium, Denmark, France, Germany, Italy, the Netherlands, Portugal, Spain, and the United Kingdom. The following are among the topics discussed: the study's objectives and methods; characteristics of new forms of work and…