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Direct linkLaitinen, Ilpo; Stenvall, Jari – Journal of Adult and Continuing Education, 2016
This article discusses what kinds of organisational and change processes take place when shifting to customer-oriented service concept, here called "third generation services". Our interest lies in the learning process that produces the development of services in cities and regions in new ways and how to develop services in practice so…
Descriptors: Foreign Countries, Social Services, Health Services, Organizational Change
Download full textMcIntyre, John – 2000
The research implications of the concepts of working knowledge and work-based learning were examined. A research agenda for work-based learning arising from the analysis of "working knowledge" was presented. The agenda listed questions pertaining to the following areas: (1) the conditions bringing about work-based learning; (2) the…
Descriptors: Adjustment (to Environment), Adult Learning, Colleges, Comparative Analysis
