Reviews commonly used search engines (AltaVista, Excite, infoseek, Lycos, HotBot, WebCrawler), focusing on existing comparative studies; considers quality dimensions from the customer's point of view based on a SERVQUAL framework; and groups these quality expectations in five dimensions: tangibles, reliability, responsiveness, assurance, and…

Describes an experiment comparing the performance of an automatic full-text indexing software for personal computers (i.e., the Quick-Finder facility in WordPerfect 6.1 for Windows) with the human intellectual assignment of indexing terms to each document in a collection. Results are discussed in terms of ease of use, the time factor, and recall…

In response to the increased use of the Internet for information access and dissemination, and the explosion in the availability of resources which may be of interest to end-users, a number of services are now available which provide access to selected and evaluated resources. Many existing Internet search tools are inadequate due to the high rate…

Three user interfaces to LIBIS, a library catalog accessible through the Internet, were evaluated for use by people who are motor impaired to identify how interface design influences the motor actions necessary to operate the system. Problems and recommendations related to simplicity, consistency, instinctiveness, interaction/feedback, and…

Evaluation of data from assessments of full bibliographic displays in academic library OPACs (online public access catalogs) and World Wide Web catalogs against a checklist of desirable features found that OPAC displays scored 58% and Web displays scored 60%. Discusses weaknesses, focusing on those found in the majority of the displays…