Identifies and discusses knowledge and skills needed by professional performance improvements experts including the knowledge to describe human performance in terms with reasonably precise meanings; ability to distinguish trainable from untrainable performances; and knowledge of learning outcomes and the key conditions for their training. (MBR)

Describes how instructional designers can use a combination of job task/function analysis and job competence assessment to construct a performance profile for managers that identifies characteristics of a successful performer. An ideal role micro approach is explained, and the design of training programs based on the performance profile is…