Provides two meanings for the term "competency." One refers to the outputs or results of training, that is, competent performance. The other refers to the inputs, or underlying attributes, required of a person to achieve competent performance. Includes a typology to show that the term has several meanings depending on the context. (JOW)

Top 10 rater skills needed to conduct performance appraisals were identified by 149 managers. These competencies were related to four phases: performance planning, performance management/coaching, written appraisal, and appraisal review. Organizations often failed to train raters because they assumed they knew how to appraise or because of time…

A population of 41 manufacturing salespeople, 32 distributor salespeople, and 24 manufacturers' agents used a 7-point scale to rate 82 selling competencies. The resulting classification groups, in order of importance, are communication skills, customer relations, professionalism, selling skills, problem solving, business maturity, and management…

Competent performance is described in terms of the competency to be performed and a set of standards applied to that performance that covers both routine and nonroutine skills. The competency-based approach brings flexibility to a training and education system. It allows the development of a continuum of competence statements from basic to…

The implementation of competency-based assessment (CBA) under Australia's National Training Framework was evaluated to provide indicators for improvement in CBA policy and practice. The evaluation included three data collection activities: a survey of 258 teachers, trainers, and assessors (response rate, 43%); a survey of 68 Industry Training…

This book examines the core principles of adult learning and the roots of andragogy, advances in adult learning, and practice in adult learning. The following are among the topics discussed in the book's 17 chapters: importance of learning theory; theories of learning (concept of part and whole models of development, theories based on elemental…

This book explains how work organizations can create a workplace climate that encourages real-time, on-the-job learning and development of competent workplace learners, who are wiling and able to seize the initiative for identifying their own learning experiences and evaluating the results. The following are among the topics discussed: (1) the…