A case study of what one company did to increase the productivity of its sales force and generate cost savings by using computer-assisted instruction to teach salespeople at regional offices. (Editor)

Discusses how to design effective user interfaces for computer-based training (CBT) programs. Four types of interfaces are described: presentation, including consistency; conversation, including feedback and flexibility; navigation; and explanation, including online help. A job aid for evaluating CBT interfaces is included. (Contains 13…

The author states that neither cutting-edge nor conventional instruction is the right choice for all training demands. A close look at the learning tasks and learner abilities at hand will reveal the most appropriate, most productive method for meeting specific needs. (CT)

Describes learning objects, also known as granules, chunks, or information nuggets, and likens them to help screens. Discusses concerns about how they can go wrong: (1) faulty pretest questions; (2) missing links in the learning object chain; (3) poor frames of reference; and (4) lack of customization. (JOW)

Describes "desktop learning," defined by Apple University as the "use of desktop computers by employees to improve skills and knowledge." Enumerates advantages while suggesting the challenges that are ahead. (JOW)

Discusses the use of hypermedia for performance improvement interventions in light of traditional approaches to computer-based training (CBT). Problems with CBT are discussed, hypermedia and hypertext are differentiated, links with data files are explained, hardware selection is discussed, and a comparison of hypermedia systems is presented. (LRW)

Discusses model-based simulation for training, explains an object-oriented approach, and describes RAPIDS, an authoring system for the production of interactive graphical models and instruction based on those models. Highlights include intelligent tutoring systems; transaction shells; tools for authoring models; and a course on retinal information…

Discusses the market for computer-based training (CBT) programs, the distribution and marketing of these programs, why CBT is different from other training products for corporate customers, evaluating CBT programs, the competition between CBT and video, and corporations wanting customized training programs. (CT)

Defines prototyping as an original version or model on which a completed software system for computer-based training is formed; examines the development process of a prototype; describes how prototyping can assist in facilitating communication between educational technology, software engineering, and project management; and discusses why…

Offers a definition of electronic performance support systems (EPSS) which is evolving to a systems approach. Highlights include strategic issues, including improved quality, retention of corporate knowledge, and responsiveness to business change; and cost factors, including increased productivity, reduced training costs, and development costs.…

Discusses CD-i (Compact Disk-Interactive) and its possible uses for training. Topics addressed include examples of companies now using CD-i for training; advantages of CD-i and computer-based training; standards for CD-i; repurposing video and videodisks to CD-i; use in industrial settings and for federally mandated training; and marketing. (LRW)

Discusses changes in training requirements of commerce and industry in the United Kingdom and describes a project, CASCADE, that was developed to investigate and implement the introduction of artificial intelligence (AI) techniques into computer-based training (CBT). An overview of pilot projects in higher education settings is provided. (eight…

This conference collection presents 40 complete papers and abstracts of 33 project reports and 19 poster sessions, representing discussions of a variety of issues in the applications of computers to learning in business, industry, education, government, and the military services. A presentation on the conference topic "Courseware…

Discusses how interactive video can be used as a training tool for process operators. Highlights include instructional features of interactive video, random access and branching capabilities, examples of training for operators of automated processes, simulation and interactive video, designing interactive video programs, and suggestions for…

Examines two key considerations related to the question of whether computer-based training is justified--training objectives, and costs of developing computer-based programs. Questions on training content, skills to be performed by trainees, specific training objectives, development and revision costs, salaries, and cost estimates are presented to…