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Cramer, Sarah S.; Havice, William L.; Havice, Pamela A. – Journal of Technology Studies, 2002
Customer service trainees (n=20) received audiographic presentations via the Internet, 20 controls received onsite instruction. Only 4 of the experimental group did not like the lack of visual contact with instructors; 36 of 40 recommended the workshop; 15 of the experimental group would not have been able to participate without the distance…
Descriptors: Computer Assisted Instruction, Distance Education, Educational Attitudes, Educational Environment