This study was designed to explore the effectiveness in student performance and confidence of limited and full device simulators. The 30 employees from an information technology company who participated in this study were assigned to one of three groups. Each group received practice for learning a complex software procedure using traditional…

Discussion of electronic performance support systems (EPSS) focuses on performance support engineering and its role in designing performance support systems. Highlights include the organizational performance/learning cycle model; a systems approach to EPSS; computer-based training and other EPSS methodologies; and future possibilities. (LRW)

Describes a formative evaluation of a one-day introductory computer-based training course for university employees using a new online financial and purchasing system. Evaluated the effectiveness of the training, identified appropriate revisions that were incorporated into the training program, and examined learner attitudes toward the course.…

Describes a study conducted to describe computer-based technologies and distance learning systems currently used in employee training and to determine which technologies will be used in future training processes. The competencies needed by trainers were also examined, including preferred sources of competency development. (15 tables) (Author/LRW)

Describes efforts by the Motorola Training and Education Center (MTEC) to develop and implement a model for applying the concepts of quality/continuous improvement to the design of courseware. MTEC's role as change agent is discussed; the use of an instructional systems design model is explained; and problems are identified. (LRW)

Describes how knowledge support systems, which utilize microcomputer and information technologies, can provide employees with training, reference, and expert advice. How managers can cope with short-term and long-term requirements for cutbacks and cost control is discussed, and a knowledge support system is presented that integrates computer-based…

Dynamic Online Performance Support Systems (DOPSS) are a new class of intervention that can meet the needs of a quickly changing work force in an information age environment. These systems are customized for the target population, with unique meta tags, unique function sets, and dynamic growth for and by users in use. These unique tag sets allow…