Discusses the relationship between computer technology and increased productivity in business activities. The importance of training and user support is emphasized, and a new position of knowledge manager who would coordinate the technology with a user support system is proposed. (LRW)

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

This learning activity packet (LAP) contains 11 self-paced study lessons that allow students to proceed along a 36-hour course of study for Lotus 1-2-3 at their own pace. The lessons are organized in the following way: objectives, completion and performance standards, a list of required materials, unit test, and exercises (applications of the…

The result of an international survey, this catalog lists over 450 films dealing with computing methods and automation and is intended for those who wish to use audiovisual displays as a means of instruction of computer education. The catalog gives the film's title, running time, and producer and tells whether the film is color or black-and-white,…