Traces the evolution of instructional computing in the design and control courses. Discusses process design, process control, and expert systems. Concludes that the computing tools for undergraduate instruction are mostly in step with design and control practice in chemical engineering. (CW)

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)