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Internal Revenue Service (Dept. of Treasury), Washington, DC. – 1989
This document reports the results of an examination of the external and internal environments of the Internal Revenue Service (IRS) and the most promising technological tools and methods to create the training system capabilities the IRS will need in the future. Following an executive summary, chapter 1 describes how the document was developed.…
Descriptors: Artificial Intelligence, Computer Assisted Instruction, Cybernetics, Distance Education