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Markey, Karen – Online, 1984
This discussion of online public access catalog (OPAC) user assistance includes results of focused-group interviews of 70 OPAC users at six libraries. Importance of printed materials, library staff assistance, users' problems relearning OPAC searching, computer-assisted instruction, multiple-dialog modes, informative system error messages, and…
Descriptors: Computer Assisted Instruction, Interviews, Library Catalogs, Library Guides