Eight authors discuss five questions related to user searching of online catalogs: What user needs can be met by online assistance? Should assistance be tailored to particular groups? Should there be more than one level of assistance? Do users learn through computer-assisted instruction? and Will increased system friendliness eliminate the need…

Discussion of knowledge-based technology highlights the ability of knowledge systems to integrate training and support for computer users in business offices. This type of expert system would use a common-knowledge base for computer-based training, online documentation, print documentation, and help systems for both experienced and novice users.…

Presents guidelines for creating a plan for a knowledge system that integrates training, documentation, and support activities for computer-using personnel in a business setting. Benefits of the system are described, including increased user productivity. (LRW)

Argues that the tendency to focus on the technical aspects of distance learning contributes to the infrequency of distance learning methods usage in education and training. Discusses the technical and human dimensions of distance learning, resistance to change, user perspective, and inertia and entropy. Outlines 10 human dimension principles…

MEDIT, a World Wide Web-based environment, aims at offering complementary support to traditional educational practices. The MEDIT approach distinguishes a set of virtual working spaces and provides the appropriate services for each of them. In addition to a generic hypermedia authoring system, designers implemented advanced tools for multiple view…

This paper presents an information retrieval system for delivering educational visual materials through the World Wide Web. The system is designed to meet the following user requirements: lecturers prefer direct control over their visual resources; lecturers demand a browser-based interface that will allow them to create and modify their online…